FAQ Frequently Asked Questions
ADOBE ® ACROBAT READER ONLY
Please make sure you ONLY use ADOBE® ACROBAT READER DC. Use ADOBE® ACROBAT READER DC to change the event info on your invitation and it will be a very easy process that takes a few minutes. The sun shines brighter, the air is fresher, and life is sweeter. Honest! You might even hear the gentle tinkling of bells and smell Jasmine. I’m serious! Don’t believe me? Try it and see.
One way to make sure you have the most current version is to SELECT HELP on your Adobe® Acrobat Reader and CLICK ‘UPDATES.’ You can also update your version of Adobe® Acrobat Reader for FREE here: http://get.adobe.com/reader/
If you try to use any other program to edit the file you’ll pull out huge chunks of your hair, your teeth will be nubs from grinding them, blood will gush out of your eyes and your life-force will diminish all due to mega frustration. Did I mention the dragon biting your butt?
Kick frustration to the curb and open your invitation PDF in Adobe® Acrobat Reader DC then you can spend more time on the rest of the party!
OUR WORKING HOURS
We’re based in the US and on EST time. 8:00 AM – 6:00 PM Monday to Friday. Saturday & Sunday we’re CLOSED but we try to respond as soon as possible. We do try to answer our customer’s questions as quickly as we can in the order they come in.
TROUBLESHOOTING COMMON QUESTIONS
THE FONTS HAVE CHANGED
Please make sure you ONLY use ADOBE® ACROBAT READER DC. If you use preview, your browser or any other program they will not display correctly. (The link to download this for free is included in the information sheet on the download page). Please make sure you are using the latest version of Adobe® Acrobat Reader DC. You can update your version for FREE.
THERE’S A PLUS + SIGN ON MY INVITE
This will display if there is an over flow of text, please make sure there is not a space on the end of the sentence. For eg. ‘Saturday’ NOT ‘Saturday ‘
If you just click into that line of text and remove the space on the end it will remove the plus + sign.
I CAN’T CLICK INTO ONE OF THE TEXT SECTIONS
Please use the ‘tab’ key on your keyboard to skip from text box to text box. Occasionally if the text boxes are overlapping it may not be as easy to click into a box. By using tab on your keyboard it will highlight each box in turn. Once selected just start typing to add your text.
THE FILE IS PASSWORD PROTECTED
All our files are password protected against being opened in design software only. To edit the invite just open the file in Adobe Reader.
THE PRINT SHOP SAYS THE FILE IS LOCKED
The files are only locked against being opened in design software, however if they need to open the files in a type of design software to open the files to print, please send me your completed PDF to file(s) to. . . . . .. . . . . . . . . . . . .and I will email you back with a JPEG file as soon as possible.
THERE’S NO TEXT SHOWING
Please open your file on a computer, PC or MAC. Unfortunately, on mobiles, iPads, tablets etc the viewing function does not display the editable text.
I NEED A RELEASE FORM
Please contact us via Etsy & we will email you a release form for printing asap.
CAN I EDIT THE FILE ON MY MOBILE, TABLET OR PHONE?
Even though Adobe Reader is available on most devices it does not allow the editing function. Please use a Mac or PC.
HOW DO I GET THIS PRINTED?
Save your printable it to a flash/memory drive, then take it to any good print shop local to your area, this maybe Staples, Office Depot Etc. They will print your file in the quantity you need.
THE COLORS ARE NOT PRINTING CORRECTLY?
There may be slight color variations between various monitors, printers, materials & printing services. Unfortunately, these factors are out of our control. Please ensure you are using Adobe® Reader DC only, you have the correct paper, monitor & printer settings & your ink levels are sufficient. There might be a configuration issue between Adobe® Reader & your printer, often printing a JPEG file instead will remove this issue.
CAN YOU PRINT MY INVITES?
Unfortunately, we only offer design services.
WHERE’S THE BANNER LETTERS?
The banners are designed for you to add all your own letters to create your own banner message, we only provide two (2) letters. Simply type over the letters and save each file then print. There’s one letter per banner flag.
WHERE DO I DOWNLOAD THE FILES?
After completing your purchase you can download your file from your ETSY order page by going to:
Etsy > Top right hand corner ‘You’ > Purchases & Reviews > Your Order > Download Button
We sell digital downloads ONLY. Once the sale is complete we cannot offer a refund because the files have been downloaded to your account on Etsy and therefore cannot be returned like a physical object. Please read all the Conditions Of Use and download information before purchasing.